Value scoring and cost benchmarking

01Seven criteria, agreed up front

We score contractor performance against seven criteria: cost certainty, quality of work, programme, coordination, collaboration, defect handling and tenant satisfaction. Each criterion is weighted. The weights and the pass mark are agreed before the contractor is appointed, so everyone knows the target before the work starts.

02The pass mark opens the rollout

The pass mark is the gateway to wider rollout. A contractor who reaches it has earned the wider programme. A score below it shows where the work fell short, before the programme goes any further.

03Open book benchmarking

Costs are open book and benchmarked property by property, so you can see what each home cost against the benchmark. Each home carries a score for what each pound buys the tenant in warmth and bills, next to the record of what was spent on it.

04Why score on value

Retrofit let on the lowest price tends to lose fabric first sequencing, resident engagement and digital data capture, and the saving comes back later as missed targets and higher maintenance costs. Scoring on value keeps those parts in the programme.